Maintenance
Incident updated
Starts a run when «Incident updated» happens in Filmo. The run receives the incident in trigger_incident and the details of the event in trigger_event.
About this event
Link to this section: About this event| Property | Value |
|---|---|
| Source | Filmo |
| Section of the editor | Maintenance › Incidents |
| Record | Incident |
| Variable | trigger_incident |
An update event can start a run only when one of these fields changed: set it in «changedField».
| Field | Description |
|---|---|
assignee | Assignees changed |
blocksAvailability | Availability block changed |
dueDate | Deadline changed |
estimatedCost | Estimated cost changed |
order | Order changed |
priority | Priority changed |
severity | Severity changed |
status | Status changed |
title | Title changed |
More in Triggers.
Configuration
The event this trigger waits for: filmo..
The trigger's gate: «only when…». A condition evaluated against the event and the record before the run is created; if it is not met, no run is created. If absent, there is no filter and the event passes. If present, it must be complete, with the variable chosen: saving a half-configured filter is rejected.
Only for update events («Only when … changes»): one of the fields the event declares as changeable. It passes only when that field changed. If absent, any update passes. For those events the editor offers this instead of the filter.
What the run receives
Incident
Show child attributesHide child attributes
Id
Identifier
Title
Description
Type
Scope
Status
Priority
Severity
Available options: low, high, blocking
Blocks availability
Order id
Order number
Project id
Due date
Estimated cost
The event. The same envelope arrives with every event.
Show child attributesHide child attributes
Name
Entity type
Entity id
Entity name
Action code
Source
Available options: neo, workflow, api, mcp, integration
Author
Show child attributesHide child attributes
Type
Id
Name
Changes
Show child attributesHide child attributes
Title changed
Status changed
Priority changed
Severity changed
Availability block changed
Deadline changed
Estimated cost changed
Assignees changed
Order changed
Was this page helpful?