Incidents

Update an incident

Updates an incident (send only the fields to change).

PATCH

/api/v1/incidents/{incidentId}

curl https://app.filmo.io/api/v1/incidents/inci_8f2a1c \
  --request PATCH \
  --header "Authorization: Bearer $FILMO_API_KEY" \
  --header "Idempotency-Key: $(uuidgen 2>/dev/null || cat /proc/sys/kernel/random/uuid)" \
  --header 'Content-Type: application/json' \
  --data '{
  "status": "repairing",
  "repairType": "external",
  "estimatedResolutionDate": "2026-09-25T12:00:00+02:00"
}'

Node.jsfetch('https://app.filmo.io/api/v1/incidents/inci_8f2a1c', { method: 'PATCH', headers: { Authorization: 'Bearer YOUR_FILMO_API_KEY', 'Idempotency-Key': crypto.randomUUID(), 'Content-Type': 'application/json' }, body: JSON.stringify({ status: 'repairing', repairType: 'external', estimatedResolutionDate: '2026-09-25T12:00:00+02:00' }) })Pythonimport uuid import requests requests.patch( "https://app.filmo.io/api/v1/incidents/inci_8f2a1c", headers={ "Authorization": "Bearer YOUR_FILMO_API_KEY", "Idempotency-Key": str(uuid.uuid4()), "Content-Type": "application/json" }, json={ "status": "repairing", "repairType": "external", "estimatedResolutionDate": "2026-09-25T12:00:00+02:00" } )

{
  "data": {
    "id": "incident_9f3a2b",
    "identifier": "Example identifier",
    "title": "Example title",
    "description": "Example text.",
    "type": "Example type",
    "scope": "item",
    "status": "Example status",
    "priority": "Example priority",
    "severity": "Example severity",
    "blocksAvailability": true,
    "affectedQuantity": 1,
    "itemId": "item_9f3a2b",
    "serializedItemId": "serialized_item_9f3a2b",
    "spaceId": "space_9f3a2b",
    "vehicleId": "vehicle_9f3a2b",
    "orderId": "order_9f3a2b",
    "projectId": "project_9f3a2b",
    "dueDate": "2026-09-01T08:00:00.000Z",
    "commentCount": 1,
    "createdAt": "2026-09-01T08:00:00.000Z",
    "updatedAt": "2026-09-01T08:00:00.000Z"
  }
}

{
  "type": "https://docs.filmo.io/errors/validation_error",
  "title": "Validation error",
  "status": 400,
  "code": "validation_error",
  "detail": "2 validation errors",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c",
  "errors": [
    {
      "path": "name",
      "code": "too_small",
      "message": "Must be at least 1 characters long"
    },
    {
      "path": "contactType",
      "code": "invalid_value",
      "message": "Value not allowed; expected company, person"
    }
  ]
}

{
  "type": "https://docs.filmo.io/errors/unauthorized",
  "title": "Unauthorized",
  "status": 401,
  "code": "unauthorized",
  "detail": "Missing Authorization header: Bearer <api key>",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c"
}

{
  "type": "https://docs.filmo.io/errors/addon_required",
  "title": "Add-on required",
  "status": 402,
  "code": "addon_required",
  "detail": "Your plan does not include the add-on this operation requires",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c",
  "requiredAddon": "incidence"
}

{
  "type": "https://docs.filmo.io/errors/insufficient_scope",
  "title": "Insufficient scope",
  "status": 403,
  "code": "insufficient_scope",
  "detail": "The API key does not have the required scope (orders:write)",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c",
  "requiredScope": "incidents:write"
}

{
  "type": "https://docs.filmo.io/errors/not_found",
  "title": "Not found",
  "status": 404,
  "code": "not_found",
  "detail": "Resource not found",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c"
}

{
  "type": "https://docs.filmo.io/errors/conflict",
  "title": "Conflict",
  "status": 409,
  "code": "conflict",
  "detail": "The current state of the resource does not allow the operation",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c",
  "errors": [
    {
      "path": "",
      "code": "invalid_state",
      "message": "The current state of the resource does not allow the operation"
    }
  ]
}

{
  "type": "https://docs.filmo.io/errors/precondition_failed",
  "title": "Precondition failed",
  "status": 412,
  "code": "precondition_failed",
  "detail": "The resource changed since you read it: read it again and retry",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c"
}

{
  "type": "https://docs.filmo.io/errors/idempotency_key_reused",
  "title": "Idempotency-Key reused",
  "status": 422,
  "code": "idempotency_key_reused",
  "detail": "The Idempotency-Key header was already used with a different body",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c"
}

{
  "type": "https://docs.filmo.io/errors/rate_limited",
  "title": "Rate limit exceeded",
  "status": 429,
  "code": "rate_limited",
  "detail": "Rate limit exceeded: retry in 30 seconds",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c",
  "retryAfter": 30
}

{
  "type": "https://docs.filmo.io/errors/internal_error",
  "title": "Internal error",
  "status": 500,
  "code": "internal_error",
  "detail": "Internal error",
  "requestId": "req_0b9f6c1d2e3a4f5a8b7c6d5e4f3a2b1c"
}

Generated from the schema

Lists fully replace the existing one. Costs, the internal resolution note and publication on the customer portal cannot be written here. Returns the updated incident.

Authorizations

Bearer API key with the scope below. incidents:write

Headers

Idempotency-Keystring

Unique identifier of the request, chosen by the client (a UUID works). Between 1 and 255 characters: an empty header is rejected with 400 validation_error, because the client would believe itself protected. Repeating the same key with the SAME body within 24 h returns the stored response without executing again, with the Idempotent-Replay: true header. With a DIFFERENT body it returns 422. It is the safe way to retry after a network timeout.

Limits: min length 1, max length 255

Example:"9f1c2f4e-3a5b-4f6d-8e7a-0b1c2d3e4f5a"

If-Matchstring

Optimistic locking: the ETag you read from the resource (or *). If the resource changed since, the write is rejected with 412 precondition_failed before doing anything; read it again and retry. Without the header the write always proceeds.

Example:"\"3sT3d9pBvZq4h2N0w8x1YkLmQ7c\""

Path parameters

incidentIdstringRequired

Incident identifier.

Limits: min length 1

Body

application/json

Body schema: IncidentUpdateBody

titlestring

Short title.

Limits: min length 1

typestring

Nature of the incident.

Available options: damage, loss, malfunction, cosmetic, theft, custom

scopestring

What it affects.

Available options: item, serializedItem, space, kit, vehicle, custom

statusstring

Lifecycle status.

Available options: draft, open, waiting, repairing, complete, lost

prioritystring

Priority.

Available options: urgent, high, medium, low, none

severitystring

Severity.

Available options: low, high

repairTypestring | null

Whether the team repairs it or an external workshop does.

Available options: internal, external

descriptionstring | null

Description.

blocksAvailabilityboolean

Whether it removes the material from the pool.

affectedQuantityinteger | null

Affected units.

Limits: max 10000, > 0

itemIdstring | null

Affected item; null unlinks it.

serializedItemIdstring | null

Physical unit; null unlinks it.

variantIdstring | null

Variant; null unlinks it.

spaceIdstring | null

Space; null unlinks it.

vehicleIdstring | null

Vehicle; null unlinks it.

orderIdstring | null

Order; null unlinks it.

projectIdstring | null

Project; null unlinks it.

contactIdsstring[]

Involved contacts. Replaces the list.

assigneeStaffIdsstring[]

Assigned staff. Replaces the list.

subscriberIdsstring[]

Deprecated: accepted for compatibility and ignored. Incidents no longer keep a subscriber list.

labelsstring[]

Labels. Replaces the list.

imagesstring[]

Photos of the damage. Replaces the list.

relatedIncidentIdsstring[]

Related incidents.

blockedByIncidentIdsstring[]

Incidents that block this one.

dueDatestring<date-time> | null

Target date, in ISO 8601 with offset; null clears it.

estimatedResolutionDatestring<date-time> | null

Estimated resolution date, in ISO 8601 with offset; null clears it.

actualResolutionDatestring<date-time> | null

Actual resolution date, in ISO 8601 with offset; null clears it.

reminderEnabledboolean

Enables the internal reminder.

reminderDatestring<date-time> | null

Reminder date, in ISO 8601 with offset; null clears it.

parentIncidentIdstring | null

Parent incident; null unlinks it.

Response

application/json

Successful response.

Response schema: IncidentDto

Envelope: IncidentResponse. meta.warnings is present only when the operation is deprecated.

Headers: X-Request-Id · RateLimit-Limit · RateLimit-Remaining · RateLimit-Reset · ETag · Idempotent-Replay

dataobject

Broken, lost or malfunctioning material, with its repair status.

Show child attributes

data.idstring

Unique incident identifier.

data.identifierstring

Human-readable incident number.

data.titlestring

Short title of the incident.

data.descriptionstring | null

Description; null if it has none.

data.typestring

Nature: damage, loss, malfunction, cosmetic, theft or custom.

data.scopestring

What it affects: item, serializedItem, space, kit, vehicle or custom.

Available options: item, serializedItem, space, kit, vehicle, custom

data.statusstring

Lifecycle status: draft, open, waiting, repairing, complete or lost.

data.prioritystring

Priority: urgent, high, medium, low or none.

data.severitystring

Declared severity.

data.blocksAvailabilityboolean

true when the incident removes the material from the available pool.

data.affectedQuantityinteger | null

Affected units in bulk stock; null when not applicable.

data.itemIdstring | null

Affected item; null if not applicable.

data.serializedItemIdstring | null

Affected physical unit; null if not applicable.

data.spaceIdstring | null

Affected space; null if not applicable.

data.vehicleIdstring | null

Affected vehicle; null if not applicable.

data.orderIdstring | null

Order in which it was detected; null if not applicable.

data.projectIdstring | null

Associated project; null if not applicable.

data.dueDatestring<date-time> | null

Target resolution date in ISO 8601 UTC; null if it has none.

data.commentCountinteger

Comments the incident has.

data.createdAtstring<date-time>

Creation date in ISO 8601 UTC.

data.updatedAtstring<date-time>

Last modification date in ISO 8601 UTC.

metaobject

Additional information about the response.

Show child attributes

meta.warningsobject[]

Lifecycle warnings; present only when the operation is deprecated.

Show child attributes

meta.warnings.codestring

Stable warning code.

Available options: deprecated

meta.warnings.messagestring

For people: what is deprecated, until when, and what to use.

meta.warnings.sunsetstring

Day (YYYY-MM-DD) the operation stops being served.

meta.warnings.replacementstring | null

operationId of the operation to use instead, or null if there is none.

meta.warnings.linkstring

Where the deprecation is documented (the changelog).

Errors

Status	Codes	Meaning
400	`validation_error`	Malformed query or body. `errors[]` lists every offending field with its stable code.
402	`addon_required`	The account plan does not include the add-on this operation needs; `requiredAddon` names it.
404	`not_found`	It does not exist or is outside the scope of the API key.
409	`conflict`	The current state of the resource prevents the operation, a request with that Idempotency-Key is already in progress, or another conditional write (`If-Match`) held the resource for more than five seconds. `errors[0].code` says which: `in_progress` and `lock_timeout` are solved by retrying; `invalid_state` is not, because the state of the resource forbids the operation.
412	`precondition_failed`	The `If-Match` entity tag does not match the current representation. Read the resource again and retry.
422	`idempotency_key_reused`	The same key was used before with a different body. Change the key.

401, 403, 429, 500 can be returned by any operation. Errors

Deprecation

This operation is not deprecated. Deprecations are announced with a Deprecation header and a sunset date. Versioning policy

Operations
Incident
Broken, lost or malfunctioning material, with its repair status.

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Request examples

Authorizations

Headers

Path parameters

Body

Response

Errors

Deprecation

Related

Related pages

Incident