*Workflows › Reference › Templates › Customer portal*

# Confirm to the customer the payment received in the Filmo portal

> When a payment is received from the portal, it sends a thank-you email to the customer and notifies the team. It complements the accounting sync: it requires a connected mailbox and a Slack channel.

## At a glance

| Property | Value |
| --- | --- |
| Category | Customer portal |
| Starts with | Invoice paid from the portal |
| Integrations used | Slack, Email |
| Steps | 3 |

## Steps

The template builds these steps; open each one to see how it is configured.

| # | Step | Description | Branch |
| --- | --- | --- | --- |
| 1 | Internal notification | Celebrate the payment |  |
| 2 | Send email | Thank the customer |  |
| 3 | Post a message | Notify finance |  |

TEMPLATE `portal-invoice-paid`

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Canonical URL: https://docs.filmo.io/workflows/reference/templates/portal-invoice-paid  
Last updated: 2026-10-25