*Workflows › Reference › Templates › Alerts and monitoring*

# Notify of incidents still unresolved after 24 hours

> Waits 24 hours and checks the current status in Filmo. Notifies the workshop on Slack only if the incident is still open, on hold or in repair. Completed or written-off ones do not generate a notice.

## At a glance

| Property | Value |
| --- | --- |
| Category | Alerts and monitoring |
| Starts with | Incident created |
| Integrations used | Slack |
| Steps | 6 |

## Steps

The template builds these steps; open each one to see how it is configured.

| # | Step | Description | Branch |
| --- | --- | --- | --- |
| 1 | Wait | Wait one day |  |
| 2 | Find incident | Check the incident's current status |  |
| 3 | Switch | Only if it is still open, on hold or in repair |  |
| 4 | Post a message | Escalate to the workshop | › branch 1 |
| 5 | Post a message | Escalate to the workshop | › branch 2 |
| 6 | Post a message | Escalate to the workshop | › branch 3 |

TEMPLATE `incident-unattended-escalation`

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Canonical URL: https://docs.filmo.io/workflows/reference/templates/incident-unattended-escalation  
Last updated: 2026-10-25