*Workflows › Reference › Templates › Maintenance and incidents*

# Incident → escalation by severity

> Escalates according to severity, warns if the equipment becomes unavailable and adds the item's incident history for the workshop.

## At a glance

| Property | Value |
| --- | --- |
| Category | Maintenance and incidents |
| Starts with | Incident created |
| Integrations used | Slack |
| Steps | 9 |

## Steps

The template builds these steps; open each one to see how it is configured.

| # | Step | Description | Branch |
| --- | --- | --- | --- |
| 1 | Switch | By severity |  |
| 2 | Post a message | Notify management | › branch 1 |
| 3 | Create task | Open the intervention | › branch 1 |
| 4 | Send email from Filmo | Notify management by email | › branch 1 |
| 5 | Post a message | Notify the workshop | › branch 2 |
| 6 | Create task | Open the intervention | › branch 2 |
| 7 | Create task | Open the intervention | › branch 3 |
| 8 | Ask the AI | Ask Neo for the item's history |  |
| 9 | Post a message | Pass the history to the workshop |  |

TEMPLATE `incident-severity-escalation`

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Canonical URL: https://docs.filmo.io/workflows/reference/templates/incident-severity-escalation  
Last updated: 2026-10-25