*Workflows › Build*

# AI steps

> Four steps ask Neo, the AI assistant, to read, classify or decide. They are ordinary steps with one difference: they spend AI credits.

## The steps

| Step | What it does | Gives back |
| --- | --- | --- |
| «Ask the AI» | Asks a question about the data of your account, optionally searching the web too. It only reads: it never changes anything. | The answer, as text |
| «Classify with AI» | Reads a text or a situation and chooses one category from a list you write (a label and when it applies). It can also search the web, if you turn that on. | The chosen label, its reasoning and a confidence |
| «Is it true that…?» | Decides whether a statement is true. It can also search the web, if you turn that on. | A true/false verdict, its reasoning and a confidence. A statement it cannot check from the data comes back false with low confidence, so false does not always mean it is false |
| «Search the web» | Searches the web. | Its results |

In the palette they carry the chip «AI», with the tooltip «Uses the account's AI credits when it runs».

## Routing on the answer

- «Is it true that…?» adds two linked blocks: the AI step and a «Condition» that already reads the verdict.
- «Classify with AI» adds the AI step and a «Switch» with a branch per category, plus a default. A new classifier starts with three sample categories (in Spanish, whatever the language of the app: Baja, Normal and Alta) and a question that is already filled in. If you change the categories afterwards, the branches are not rebuilt; a label without a branch goes to the default.

## What they cost

- An AI step costs the one execution credit of any action step, plus AI credits for the tokens it used. The run viewer shows credits, never tokens.
- A step without AI is charged once per position even if the run is retried. An AI step is charged on every attempt, because every attempt really spent tokens.
- Before each action step, not only an AI one, the engine checks that the company has credits left. If they are used up, or if there is a payment problem, the run is paused, not failed. If workflow execution has been switched off for the company, the step fails instead. See Limits and credits.
- A few other actions also spend AI credits: creating a chart, a dashboard or a report in analytics, analyzing an email for an order, and building a project proposal PDF.

## Check what they return

> **Do not automate irreversible steps from a free-text answer:** Neo's answer is free text, and Filmo does not verify it. If a workflow acts on it, put a person or a condition in between: the templates that use Neo hand the answer to a human in a task, a chat message or an email.

Many templates use Neo, among them the daily brief of departures and returns and the summary of every incoming email. See [Templates](https://docs.filmo.io/workflows/templates).

---

Canonical URL: https://docs.filmo.io/workflows/ai-steps  
Last updated: 2026-10-09